Specific questions not answered here can be sent to firstname.lastname@example.org!
All orders ship from the US or the UK. Orders have a 1 business day processing time, however during sale/promotion periods this may be delayed due to an increase in order volume. Please make sure your order items and address are correct before checking out!
2 - 5 business days after shipment
6 - 8 business days after shipment
Rest of World
7 - 10 business days after shipment
Please note - the above is an estimation! If your order contains a preorder item, the order will be fulfilled once the preorder item arrives. Please check the item page for expected date for fulfilment.
CUSTOMS AND DUTIES:
Customers are liable for any taxes/duties you may receive upon receiving your order. For more information about fees, please look up guidelines on international purchases entering your country.
order questions ♡
Please make sure you use a valid email address with your order and check your spam folder for your order confirmation email. If you can't find it, You can email us at email@example.com with your full name, shipping address and the items ordered and we will resend an email confirmation to you!
If your order has not been fulfilled yet we may be able to make adjustments, please contact us with your order number at firstname.lastname@example.org and we'll do our best!
Products that have preorder or backorder in the title/description are products that will not be shipped until a later date. Usually these products are produced based on how many orders are received and the shipment time frame can be found in the description.
If your order contains a preorder item, the whole order is held until every item is available. If you would like your in-stock items to ship first, you will need to place a separate order.
We do sometimes hold sales or give out discount codes! To keep up with these you can follow us on social media and subscribe to the newsletter!
A restock will likely be on the way! To be notified of restock plans you can follow us on social media and subscribe to the newsletter!
For UK/rest of world orders you may see two shipping options at checkout, 'tracked' or 'standard' depending on the weight and size of your order. If you select 'tracked', you will receive your tracking number via email once your order has been dispatched!
All USA orders have tracking provided!
Please contact us as soon as possible with your name, order number and the correct shipping address at email@example.com.
If it hasn't shipped yet, we may be able to change it and send you a new confirmation email to confirm.
If your order has shipped already, we are unable to change the address at this point. If your package is returned to me due to an incorrect address, a secondary shipping charge will be invoiced to you to ship out the parcel again.
Unfortunately we cannot mark down parcel declarations. Non-UK customers are liable for any taxes/duties upon receiving your order. For more information about fees, please look up guidelines on international purchases entering your country. If you refuse to pay these fees I can only refund the item cost once the package has returned safely and in its original condition. Shipping fees may not be refunded.
If your order has been damaged in transit or contained incorrect items please send an email to firstname.lastname@example.org within 30 days of delivery so we can help! Please include your full name, store order number, and photographs of the incorrect or damaged goods. Unfortunately we cannot offer replacements or refunds 30 days past delivery.